FAQS

Always in Touch

Contact your editor at any time

Safe and Secure

Confidentiality and security guaranteed

Simple Billing

The convenience of PayPal invoicing
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THE BASICS

⇨ Who will edit my text and what will their qualifications be?
Your text will be edited by a native English speaker with at least five years of relevant editing experience, and it will then be reviewed by a senior editor. All academic and senior editors must hold at least a master’s degree. In addition, all our current senior editors have extensive experience teaching academic English at University level.

⇨ What guarantees do you offer?
We are extremely confident about the service we provide, so we offer a 100% accuracy guarantee. If you can find even one error in your document after it has been edited and proofread, we will offer you a full revision until you are entirely satisfied. If you are an academic, we will give you a 100% refund if your paper is rejected by a journal for any reason concerning English language use. We also guarantee on-time completion or you will receive a full refund.

⇨ What formats do you accept?
We normally edit using Microsoft Word as this allows for the smoothest and most integrated editing process (see how it works). If for some reason you require a different format, we will do our best to accommodate you. Please use the contact form or email support@eiredit with your specific requirements.

THE PROCESS

⇨ What happens after I send you my text?
We will check it to confirm the word count and category and then send you a PayPal link to the email address you provided so that you can pay a deposit (see security and billing below). As soon as we receive the deposit, we will begin work on your text.

⇨ How long does the process take?
You can choose your deadline period. See our academic, business, and personal service pages for more details on your options.

⇨ How can I communicate with my editor?
On receiving your paper, we will send you your editor’s contact details. Your editor may also contact you during the process with questions he or she has.

⇨ Can I talk to my editor after the script is complete?
Yes. If there are any outstanding issues with your text, you may communicate with your editor until they are resolved.

⇨ What if I am not happy with my editor’s work?
In the unlikely event that you are not satisfied with your editor’s work, we will assign you a new editor who will re-edit the paper.

SECURITY AND BILLING

⇨ Is it safe to upload my text?
The green SSL lock symbol to the left of the address box of your browser is your guarantee of a safe upload. Your text will not be accessible to anyone but us.

⇨ What payment methods do you accept?
At present, we only accept PayPal, which is highly secure and reliable (though we are currently reviewing other payment options).

⇨ Do I need to open a PayPal account to pay?
No. You can pay by following the link we send you and simply filling in your credit or debit card details. Opening a PayPal account is optional.

⇨ Do I need to pay for everything upfront?
No. You only need to pay a deposit of 50% at the beginning of the process. You don’t have to pay the rest until the text is completed.

⇨ What happens to my text after the work is complete?
Any document you send us is considered confidential. We will keep it for up to seven days after the editing has been finished and, unless instructed otherwise, we will then delete it.

GETTING STARTED

⇨I’m ready to start. What next?
Please access our academicbusiness or personal service pages to get a quote on the specific service you require. From there, you can also upload your text. Alternatively, you can send us a message through our chat icon or contact form and we’ll get back to you asap.

ANYTHING ELSE?

If your question has not been answered above, please contact support@eiredit.com or use the chat icon below for a quick response.

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